TELEHEALTH

Frequently asked questions relating to Telehealth:

  1. QN: Am I eligible for an Orthopaedic Telehealth Video / Phone Conference appointment with Mr Austin Vo at Melbourne Shoulder and Knee?
    • During the COVID-19 Health Crisis, Telehealth appointments are available to anybody requiring specialist orthopaedic shoulder and knee advice by Mr Austin Vo.
  2. QN: How much will a Telehealth service cost?
    • The Telehealth service is Bulk Billed to Medicare and of no cost to the patient.
  3. QN: How does Telehealth Video / Phone Conferencing work?
    • Firstly, as per all Specialist appointments, a medical referral from your GP / Specialist is still required prior to your Telehealth appointment. You may find that during the COVID-19 Health Crisis, the majority of GP’s/Specialists would also be consulting via Telehealth, so please contact your referring practitioner to enquire about obtaining a referral to see Mr Vo.
    • For Video Conferencing, you will require access to a desktop computer / laptop device with camera facilities (preferable) or a smart phone.
    • You must be able to access your email account from the device you have chosen to use.
    • At your scheduled appointment time, Mr Vo will send you a Telehealth conference link via email inviting you to connect with him. All you need to do Is open your email and click on the link.
  4. QN: Do I need to download any particular applications for Telehealth Video Conferencing to wok?
    • At MSK, we have chosen to use a video conferencing service called “ZOOM”
    • You DO NOT need to download any applications to connect with Mr Vo as is works via an invitation he sends to your email address.
  5. QN: What do I need to do to prepare myself for my Telehealth Video Conference?
    • Ensure your computer is on, ready to go and your emails are accessible”.
    • Have the sound on your device switched on.
    • Have a chair accessible in case Mr Vo requires you to be seated as you may be required to do some knee/shoulder range-of-motion assessments (depending on your injury).
    • Knee patients: please have a bed or couch nearby and camera far enough for Mr Vo to see the whole leg
    • Shoulder patients: Please have something nearby that weighs about 1KG (like a milk bottle or Juice bottle) as you will need to demonstrate “lifting” for Mr Vo during your consultation